Contact Us

1Who you are dealing with

GlacierGlitch, a sole proprietorship of Sanu Kumar.

Above Vishwakarma Hardware, Bhagalpur, Bihar - 853204.

GlacierGlitch is the name the platform trades under. There is no separate company behind it - a sole proprietorship is the proprietor, which is why the name above includes a person.

2Reaching us

Email support.galcierglitch@gmail.com. This is read by a person, not a queue, and it is the fastest way to get an answer about your account, a plan, a payment or your work.

Phone 9801047282.

Please include your registered email address when you write, and the transaction reference if you are writing about a payment. It saves a round trip.

3Grievance officer

Under the Digital Personal Data Protection Act, 2023, a named person is responsible for complaints about how your personal data is handled. That person is Sanu Kumar, reachable at support.galcierglitch@gmail.com.

Write to that address if you want a copy of your data, want something corrected, want your account closed, or think we have handled your information badly. Say what you want to happen, not only what went wrong - it is quicker for both of us.

4What to write about where

A wrong answer key, a broken question, a test that would not submit - report it from inside the app if you can, because that attaches the question and the attempt automatically. Email works too.

Assessment of your Part B work - write to support with the paper name. Reviews are done by hand by alumni, so the answer may take a little longer than a technical one.

Payments, plans and access - support, with the transaction reference.

Anything about your personal data - the grievance officer above.

5Business details

Registered name: GlacierGlitch, a sole proprietorship of Sanu Kumar.

Registered address: Above Vishwakarma Hardware, Bhagalpur, Bihar - 853204.

GST: not registered for GST. Prices shown are final and no tax is added at checkout.

Jurisdiction: Bhagalpur, Bihar.